Great customer service. They got my car right in. The have a nice waiting area. The best price i found in town.
They completed my repairs in a timely manor, had a GREAT waiting area with internet access, tv and charging stations for phones. they were very courteous and explained everything very well.
We regularly use Craig's Auto Repair. We know we can count on Craig to do what needs to be done and do it right! We appreciate that Craig is always honest and find him to be much more affordable than the others guys. We wouldn't trust our vehicles with anyone else!
Had a tough time with Craig's over the last two days. Sunday my van lost it's starter in Decatur (I'm from Fort Wayne). We weren't able to get back down to Decatur to try to take care of it until Tuesday; that morning I called them to see if they would be able to tow it for us and fix it that day and they said yes that it wouldn't be a problem. So they send the tow truck right away and get us to the shop. When we get there we waited in the front room by the receptionist desk for ten minutes before someone noticed that not only were we standing there waiting, but the tow truck was outside waiting for direction on where to put the van down. As soon as the van was taken off the truck the receptionist told us that she didn't think they would be able to squeeze us in that day, even though we specifically asked on the phone and she sounded like it wouldn't be a big deal. We had purchased the starter at O'Daniels so all we needed them to do was put it in for us, but they couldn't seem to make time for that. My husband and I had to then walk elsewhere because they didn't have a waiting room and we didn't even know if it was going to be done that day. That evening we get a phone call from them saying that they won't release the vehicle to us unless we allow them to fix the brakes because it was "too dangerous." The brakes were starting to wear, we knew this, so we let them take care of them. It was an additional $400+ that we weren't expecting to have to pay and we felt a bit like the van was being held hostage. The next morning they call to let us know that the van will be ready no later than noon. Because they had our only vehicle we couldn't get a ride to the shop until 1:45 that afternoon. When we get there we are told that it's not quite done yet... even though they promised it would be no later than noon. The receptionist offered to let us wait while they "finished up." After about 20 minutes she tells us that they can't finish it right now and suggests we leave. One more hour goes by before they call to tell us that the van is finally finished. We get back and find the keys to our van just SITTING on the front counter, no locked room, no receptionist looking after them, just sitting there so ANYONE could come in and pick them up. After waiting several minutes for the receptionist my husband just picked up our keys and we left with our van. How were they to know it was us? They got incredibly lucky that we were the ones to pick up our keys and take our van. I'm greatly unhappy.
They are honest and good people. I will only take my cars there to get worked on. No matter if it's an oil change or something bigger.
Craig S Auto Repair is a US Car Repair based in Decatur, Indiana. Craig S Auto Repair is located at 1749 Patterson St, Decatur, IN 46733, USA.
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